We want every K-Star Hub subscriber to feel safe. This page explains exactly what happens with your money — no fine print buried elsewhere.
Every new account gets 24 hours of full Pro access without payment. No credit card is taken during the trial. When the 24 hours end, your account stays free forever — you only pay if you choose to subscribe.
Once you subscribe to Pro at $3.99/month, the charge is non-refundable for the period it covers. This includes situations where you forgot to cancel, didn't use the service much that month, or changed your mind. We keep this strict so we can keep prices low — case-by-case refunds at scale would mean raising the base price for everyone.
If our service is broken (digests not generating, site unreachable for hours, scripts unusable due to a bug we caused) and you couldn't get value during your billing period, email teddyan35@gmail.com within 7 days of the issue. We'll prorate a refund for the affected days. We act in good faith here and respond within 48 hours.
Hit Cancel in your Account settings any time. Pro features stay active until the end of your current billing cycle, then your account drops to free. No phone calls, no retention pop-ups, no fees.
Please email us first before filing a chargeback with your card issuer — we resolve almost everything within 24 hours. Chargebacks cost us bank fees and slow legitimate refunds for everyone, so accounts with disputed chargebacks may lose Pro eligibility.
We may update this policy. The version that applies to your purchase is the one in effect on the day you subscribed. Material changes are emailed to active subscribers at least 14 days in advance.
Email teddyan35@gmail.com — we read every message. Real refund cases are processed within 2 business days.